Refund policy

Delivery & Returns Policy

Last updated: October 2026

Thank you for shopping with LovMom. We are a small business based in Spain and currently deliver within Spain, selected European countries and the United Kingdom.

Please read this Delivery & Returns Policy carefully before placing your order.

1. Order Processing

We aim to prepare and dispatch orders within 2–4 business days after payment has been successfully received.

During busy periods, holidays, promotions or product launches, processing may take longer.

Once your order has been dispatched, you will receive a confirmation email where available. If tracking is provided by the selected delivery service, tracking information will also be included.

An order is not considered accepted until we have confirmed it. We reserve the right to cancel and refund an order where, for example, an item is unavailable, there is an obvious pricing or listing error, payment cannot be authorised, or we are unable to deliver to the address provided.

2. Delivery Areas

We currently ship to:

Spain;
selected European Union countries; and
the United Kingdom.

Available delivery destinations and delivery charges will be displayed at checkout.

We may change the countries or regions to which we deliver at any time.

3. Delivery Times

Estimated delivery times will be shown at checkout or in your order confirmation where available.

Typical estimates may be approximately:

Spain: [3–5] business days after dispatch
European Union: [5–8] business days after dispatch
United Kingdom: [5–12] business days after dispatch

These periods are estimates rather than guaranteed delivery dates unless we expressly state otherwise.

International deliveries may take longer because of customs procedures, carrier delays, public holidays, adverse weather or other circumstances outside our reasonable control.

Nothing in this Policy limits any mandatory legal rights you may have regarding delivery times.

4. Delivery Charges

Delivery charges are calculated and displayed before you complete your purchase.

5. UK Orders, Customs and Import Charges

Orders shipped from Spain to the United Kingdom may be subject to customs formalities.

Any VAT, customs duties, import charges or similar amounts will be dealt with in accordance with the applicable tax and customs rules and, where relevant, the information provided to you at checkout.

Where applicable charges are legally payable by the recipient and are not collected by us at checkout, they are the customer's responsibility.

We are not responsible for delays caused by customs authorities, although this does not affect your statutory consumer rights.

6. Delivery Address

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Please contact us as soon as possible if you notice an error.

Once an order has been dispatched, we cannot guarantee that an address can be changed.

Where a parcel is returned to us because an incorrect or incomplete address was supplied by the customer, or because delivery was refused or the parcel was not collected, we may require payment of reasonable additional delivery costs before sending the order again, to the extent permitted by applicable law.

7. Your Right to Cancel an Online Purchase

If you are a consumer purchasing online in the European Union or the United Kingdom, you have the legal right to change your mind and cancel your purchase without giving a reason.

For eligible products, you must notify us of your decision to cancel within 14 days from the day on which you, or a person nominated by you other than the carrier, receives the goods.

If one order is delivered in several separate shipments, the applicable period begins when the final item is received.

To exercise your right to cancel, contact us at support@lovmom.shop and we will share with you the return address and instructions.

Your message must clearly state that you wish to cancel or return your order and should include your name and order number.

8. Returning Your Item

After notifying us that you wish to cancel, please return the goods without undue delay and, in any event, within 14 days of notifying us of your cancellation.

Unless the product is faulty, damaged, incorrect or we have expressly agreed otherwise, you are responsible for the direct cost of returning the goods to us.

We strongly recommend using a tracked or otherwise verifiable postal service.

You are responsible for ensuring that the product is appropriately packaged for its return journey.

We do not accept responsibility for a return parcel until it reaches us, except where applicable law provides otherwise.

9. Condition of Returned Clothing

You may inspect and try on a product in the same way that you reasonably could in a physical shop.

Please take reasonable care of the item while it is in your possession.

In particular, returned clothing should not be:

worn other than reasonably necessary to try it on;
washed or altered;
stained with make-up, deodorant, food or other substances;
damaged;
affected by perfume, smoke, body odour or other strong odours; or
otherwise handled beyond what is reasonably necessary to establish its nature, characteristics and fit.

Where your handling of an item goes beyond what is reasonably necessary to inspect it and this reduces its value, we may make an appropriate deduction from your refund to reflect the diminished value, where permitted by applicable law.

Original packaging and labels should be returned where reasonably possible. Their absence will not by itself remove a statutory right of withdrawal, but damage or excessive handling may affect the amount refundable where legally permitted.

10. Refunds

If you validly exercise your right to cancel, we will refund the amounts that we are legally required to refund.

This will normally include:

the purchase price of the returned product; and
where required by law, the cost of our least expensive standard delivery option.

We may withhold your refund until we have received the returned goods or you provide satisfactory evidence that you have sent them back, whichever occurs first, where permitted by law.

Refunds will normally be made using the same payment method used for the original transaction unless otherwise agreed.

We will not charge a fee simply for issuing your statutory refund.

11. Exchanges

Because we are a small business with limited stock, we do not guarantee exchanges.

If you would like another size, colour or design, please contact us. If an exchange is unavailable, you may return an eligible item in accordance with this Policy and place a new order for the preferred item.

This does not affect your statutory consumer rights.

12. Faulty, Damaged or Incorrect Items

Please contact us as soon as reasonably possible if you receive an item that is faulty, damaged or different from what you ordered.

Please provide:

your order number;
a description of the problem; and
photographs where reasonably helpful to show the issue.

Where the product is faulty, damaged or incorrectly supplied, we will provide the remedy required by applicable consumer law. This may include repair, replacement, price reduction or refund depending on the circumstances.

Where we are legally responsible for the defect or error, you will not be required to bear the necessary return cost.

These rights are separate from the 14-day change-of-mind right and are not limited by this Policy.

13. Refused and Uncollected Deliveries

If a delivery is refused or remains uncollected and is returned to us, please contact us.

Where the failure to complete delivery results from circumstances attributable to the customer, we may deduct or request payment of reasonable additional delivery or return costs where permitted by law.

This does not affect any mandatory right of cancellation or refund.

14. Lost or Delayed Parcels

If your parcel appears significantly delayed, please contact us at support@lovmom.shop

We may ask you to allow the carrier's reasonable investigation period before a parcel is treated as lost, provided doing so does not interfere with your mandatory consumer rights.

Where we remain legally responsible for delivery, we will provide the remedy required by applicable law if the parcel is confirmed lost.

15. Your Statutory Rights

Nothing in this Delivery & Returns Policy is intended to exclude, restrict or replace rights that cannot legally be excluded under applicable consumer protection law.

Because we sell to consumers in different countries, customers may benefit from mandatory consumer protection rules applicable in their country of residence.

If any provision of this Policy conflicts with a mandatory consumer right, the mandatory consumer right will apply.